Guest Services Representative


  • Provides friendly and courteous service to all guests and staff
  • Provides accurate information about the resort and all products
  • Ensures the accurate balancing of cash drawer
  • Maintains a neat professional appearance at all times
  • Maintains a neat work area, including common areas
  • Answers inquiries in person and over the phone
  • Assists other departments when needed
  • Performs any additional tasks requested by supervisor


In order to perform this job successfully, candidates must be able to perform each essential duty listed satisfactorily. Patient, selfless, and empathetic communicators, who enjoy working with, and for the benefit of, others will thrive in this position. Guest Services Representatives should be friendly, levelheaded, good at following directions, and take pride in their work. Must be comfortable working with computers.

Must be available weekends and holidays. Prior experience in customer service strongly preferred.

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